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Frequently Asked Questions

Find out specific information that you need from our FAQs
For troubleshooting, please follow the below-mentioned steps.

Step 1. Please check you inbox.
Step 2. You would have received an email with all the details and your login credentials.
For troubleshooting, please follow the below-mentioned steps.

Step. Check Spam or Junk folder.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Click on Forgot Password.
Step 2. Enter your email id in the pop up that you see.
Step 3. The new password will be sent to your registered mail id.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Check the ID and password.
Step 2. Type the password manually instead of copy pasting.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Delete your browser history by entering CTRL+Shift+Del
Step 2. Clear your browser history.
Step 3. Close the browser and re-open. Re-login with the correct id and password.
For troubleshooting, please follow the below-mentioned steps.

Step. Please re-login with the same credentials.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Clear the cache and the history by pressing CTRL+SHIFT+DEL
Step 2. Refresh the browser or change the browser for the test.
Step 3. Type the password manually instead of copy pasting.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Clear the cache and the history and relaunch the browser.
Step 2. Refresh the browser or change the browser for the test.
Step 3. Type the password manually instead of copy pasting.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Click on the download button the left image.
Step 2. The file will start getting downloaded automatically.
Step 3. Right click on the file once it has been downloaded.
Step 4. Click on Run the file.
Step 5. Click on Next.
Step 6. Then click on Next again.
Step 7. Then click on Next again to confirm installation.
Step 8. Wait for a few minutes for installation to finish.
Step 9. After the installation is complete, click on Open.
Step 10. You will get a pop-up to confirm to open SEB.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Disable Firewall and uninstall Antivirus.
Step 2. Right click on the already downloaded file.
Step 3. Click on Run the file.
Step 4. Click on Next.
Step 5. Then click on Next again.
Step 6. Then click on Next again to confirm installation.
Step 7. Wait for a few minutes for installation to finish.
Step 8. After the installation is complete, click on Open.
Step 9. You will get a pop-up to confirm to open SEB.
Step 10. Click on Open.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Restart your system.
Step 2. Disable firewall and uninstall antivirus.
Step 3. Uninstall Team Viewer/Any Desk/Skype/Meet/Zoom.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Go to control panel.
Step 2. Check the .Net Framework version.
Step 3. If v4.6 has been installed, then uninstall it and install v4.5.
Step 4. Then download SEB and install it.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Go to Settings or Search Box and Type Background Apps.
Step 2. Then Turn off this option.
Step 3. Restart the computer.
For troubleshooting, please follow the below-mentioned steps.

Step 1. To uninstall Antivirus, go to Control Panel.
Step 2. Click on Programs and Features.
Step 3. Double click on Antivirus and then press OK.
Step 4. Restart your PC/Laptop.
For troubleshooting, please follow the below-mentioned steps.

Step 1. To disable Firewall, press Window Key and type Firewall.
Step 2. Click Windows Defender Firewall.
Step 3. Click on Turn Windows Defender Firewall On or Off.
Step 4. Then Turn Off .
Step 5. Click OK.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Go back to your Test Page.
Step 2. Move your cursor over the 'Expired' button.
Step 3. It will show the date and time till your Test was valid.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Clear the cache and history by pressing CTRL+SHIFT+DEL
Step 2. Relaunch the browser then re-login.
For troubleshooting, please follow the below-mentioned steps.

Step. Take the cursor on the button and you can see when your test is starting.
For troubleshooting, please follow the below-mentioned steps.

Step. You can take the 2nd test only after you have taken the 1st test.
For troubleshooting, please follow the below-mentioned steps.

Step 1. After logging in, click on the Account icon on top right corner of the page.
Step 2. You will see the option to change your password.
Step 3. Click on that.
For troubleshooting, please follow the below-mentioned steps.

Step 1. No Test has been assigned to you.
Step 2. You will see a Test once it has been assigned to you.
For troubleshooting, please follow the below-mentioned steps.

Step 1. A Test can be taken only on a system that has a camera.
Step 2. Ensure the camera is working.
Step 3. You can visit https://www.onlinemictest.com/ or https://webcamtests.com/
Step 4. to check if your camera is working or not.
Step 5. If your camera is not working, go to Device Manager, check the camera driver. It should be enabled.
Step 6. Check camera privacy setting and allow camera access.
Step 7. Check antivirus and disabled webcam protection.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Click on the camera icon on the URL page at the right hand corner. Ensure camera access is allowed.
Step 2. Once the required permission is given, please refresh the page by pressing F5
Step 3. Then click on start.
For troubleshooting, please follow the below-mentioned steps.

Step 1. A Test can be taken only on a system that has a microphone.
Step 2. Ensure the microphone is working.
Step 3. You can visit https://www.onlinemictest.com/ or https://webcamtests.com/
Step 4. to check if your microphone is working or not.
Step 5. If your microphone is not working, go to Device Manager, check audio inputs and outputs driver, and ensure both are enabled.
Step 6. Check microphone privacy setting and allow microphone access.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Click on the microphone icon on the URL page at the right hand corner.
Step 2. Ensure microphone access is allowed.
Step 3. Once the required permission is given, please refresh the page by pressing F5
Step 4. Then click on start.
For troubleshooting, please follow the below-mentioned steps.

Step. Please use Chrome or Firefox's latest version.
For troubleshooting, please follow the below-mentioned steps.

Step. Switch over to Chrome or Firefox's latest version.
For troubleshooting, please follow the below-mentioned steps.

Step 1. This means that your Internet's speed is slow.
Step 2. You can still click on the Continue button.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Please check if your system has a camera.
Step 2. If yes, then is it working?
Step 3. You can visit https://www.onlinemictest.com/ or https://webcamtests.com/ to check if your camera is working or not.
For troubleshooting, please follow the below-mentioned steps.

Step. Please wait while an approver is allotted to you.
For troubleshooting, please follow the below-mentioned steps.

Step. Please contact the Helpline number. Since we are experiencing a high call volume, it may take a while for your call to be answered. We appreciate your patience.
For troubleshooting, please follow the below-mentioned steps.

Step. Please contact the Helpline number. Since we are experiencing a high call volume, it may take a while for your call to be answered. We appreciate your patience.
For troubleshooting, please follow the below-mentioned steps.

Step. Please contact your Controller Of Examination.
For troubleshooting, please follow the below-mentioned steps.

Step 1. The button is probably disabled.
Step 2. You can see the time remaining before the button will be enabled.
Step 3. Please wait till it gets enabled.
Step 4. It will turn green once it has been enabled.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Please ensure you have ticked the T&C box.
Step 2. It's only after that, that you will be able to proceed.
For troubleshooting, please follow the below-mentioned steps.

Step 1. To download a QR code scanner on your phone, please click on either of the links.
Step 2. Android: https://play.google.com/store/apps/details?id=com.geekslab.qrbarcodescanner.pro&hl=en_
Step 3. iOS: https://apps.apple.com/in/app/qr-code-reader/id1200318119
For troubleshooting, please follow the below-mentioned steps.

Step 1. Please click on the tab 'Upload Answer Sheet'.
Step 2. A QR code will appear on the screen which is valid for 60 secs.
Step 3. Scan the QR code using the scanner APP on your Mobile Phone.
Step 4. A camera icon will flash on your mobile screen.
Step 5. Kindly scan your answer sheets.
Step 6. They will automatically upload against the question.
Step 7. One QR code is valid for only one answer sheet/one page.
Step 8. For multiple sheets, please scan the QR code multiple times.
For troubleshooting, please follow the below-mentioned steps.

Step. Click on the icon View Uploaded Images.
For troubleshooting, please follow the below-mentioned steps.

Step 1. The 'End Test' button will be below the camera window on your Test screen.
Step 2. Check your internet connection.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Please check your Internet Connection.
Step 2. Please re-login and submit the test.
For troubleshooting, please follow the below-mentioned steps.

Step 1. Please click on the tab 'View uploaded images' and you can review the answer sheet that you have uploaded.
Step 2. You can even delete an already uploaded answer sheet and upload a new one.